Compliments, complaints and concerns

If you have a comment, compliment, concern or complaint and you live in west Essex, you can contact the Patient Advice and Liaison Service (PALS) in the following ways:

Email us:

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Telephone us:

01992 566122

Lines are open 10am to 4pm, Monday to Friday (excluding bank holidays).

We may not always be able to get to your call at the time. Please leave us a message (at any time) on our confidential voicemail.
If you do leave us a message, with at least your name and phone number, we will call you back within one working day.

Write to us at:

PALS team
Building 4
NHS West Essex Clinical Commissioning Group
The Plain
Spencer Close
CM16 6TN 

Contact us online

Use this form to contact the Patient Experience team.

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