Involving local patients, members of the public, carers and patient representative groups is important to all of us at the CCG. We want to know we are commissioning the best possible services that meet the needs of local patients and represent the best possible value for money.
One of the key ways you can help is to tell us about your experiences of using local health services – what went well, what didn't go so well or where you think improvements could be made.
There are many ways to get involved and let us know your experience:
- Engage with us directly. Our contact details can be found on the Contact Us page
- Join our Newsletter mailing list
- Join your local doctor’s Patient Participation Group (find details at your GP surgery)
- Get involved with Healthwatch Essex
- Make a comment, give us a compliment, or tell us how we can do things better by contacting our Patient Experience Team.
- Follow us and get in touch on Twitter and Facebook.
- Attend our Board Meetings held in public, and ask us a question - follow the link for the next meeting date.
- Know your rights, set out in the NHS constitution
Read our newsletter
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Patient Participation Groups (PPG)
GP practices work with these groups to ask patients their opinions on:
- The services the GP practices provide
- Their experience of the care they receive from hospitals, community and mental health providers
To join a PPG, speak to anyone at your local practice.
Voluntary and Community Sector Organisations
Interested in having a say on national health programmes? Visit NHS England’s consultation hub to find out more about current consultations.
Differences between engagement and consultation
What is engagement?
Engagement is the continuing and on-going process of developing relationships and partnerships so that the voice of local people and partners is heard and that our plans are shared at the earliest possible stages.
It is also the activity that happens early on in an involvement process, including holding extensive discussions with a wide range of people to develop a strong case for change.
What is a ‘formal consultation’?
‘Formal consultation’ is the statutory requirement imposed on NHS bodies to consult with overview and scrutiny committees (OSCs), patients, the public and stakeholders when considering a proposal for a substantial development of the health service, or for a substantial variation in the provision of a service.
Formal consultation is carried out if a change is ‘significant’. This is determined where the proposal or plan is likely to have a substantial impact on one or more of the following:
- Access (eg. reduction or increase in service due to change of location or opening times)
- Wider community (eg. economic impact, transport, regeneration)
- Patients or users (either current or future)
- Service delivery (eg. methods of delivery or relocation of services)
The outcome of a formal consultation must be reported to the Governing Body in public, together with the feedback received, and must show how this has been taken into account in any recommendations and decision making.
When planning big changes to health and social care across west Essex, we will work with the public, Healthwatch Essex and voluntary organisations to seek the views of patients, carers and service users.