My Care Record

Delivering Better Coordinated Care

Download the My Care Record Leaflet for more information.

Why has My Care Record been created?

During the My health, My future, My say campaign, you told us you wanted to see better joined-up care. Since then, we have taken great strides in bringing together health and care services in order to improve the experience of patients.

Our next step is to ensure that health and care professionals directly involved in a person’s care have access to the most up-to-date information about them.

What is My Care Record?

My Care Record is a programme which allows you to give health and care professionals permission to access your medical records during your treatment.

The people caring for you need to access information about your health and care, in order to make the best decisions about your diagnosis and treatment.

This could include GPs, hospital-based clinicians, nurses, health visitors and social workers.

For this to happen more quickly and to improve the care you receive, a new process has been put in place. This will allow your information to be accessed by different health and care organisations, using existing computer systems.

This does not share your record, but provides health and care professionals, with your permission, access to view your information. Information will only be accessed with your permission and while you are receiving treatment by a health and care professional.

This would include allowing a hospital doctor to see the medication that a GP has prescribed for you when you go into hospital or allowing a GP to see what care, tests or treatment you received while in hospital.

How is My Care Record accessed?

Previously patient information and care records will have been made available via traditional methods such as secure post, fax or email, which can be slow and, at times, unreliable, and possibly prolong diagnosis and treatment.

My Care Record is accessed via the different and secure health and care computer systems, once you have given your permission. If your record is requested, it collects the information from the different systems and shows the information to the health or care professional treating you. None of the information it collects is stored and the existing information cannot be altered.

Before any information is collected or displayed, you must give your permission. Your permission is recorded in an audit trail, which also keeps all access tracked and logged. My Care Record is ‘read only’ so no information can be stored or saved outside of the original record.

View the My Care Record website to view all frequently asked questions and to find out more.